We are unable to answer any questions relating to your legal matter over the phone or by email. Appointments need to be made to see a solicitor.
No. We need your full name in order to complete a conflict check. We cannot provide you legal advice without this important information.
We cannot sign documents that require independent legal advice because there is not enough time available for our lawyers to sufficiently familarise themselves with matters to the extent where they could responsibly sign off. We can, however, witness some sorts of documents which need to be witnessed by a Justice of the Peace or solicitor (such as affidavits).
No. We can tell you what to expect when you go to court or tribunal and the processes you need to go through but cannot go to court with you on the day.
We provide free legal advice to the Gold Coast community. You will not be charged for using our service at any stage of your matter. We do encourage clients to make a donations towards the day-to-day running costs we incur to provide free legal advice.
Checklist to make an appointment:
If all of these boxes are ticked then an appointment can be made for you, if available.
In order to make an appointment, you are required to provide us with at least the first and last name of the person with whom you have a dispute. There are ways you can find this out:
Our appointment books are only open ONE WEEK IN ADVANCE. Please do not ask for or expect to be able to book an appointment for longer than a week’s time.
Appointment availability varies on each solicitor’s duties. Each solicitor generally has 8 appointments each day. Appointments tend to book up very quickly: by the afternoon there might be no appointments left. We recommend calling in the morning to book an appointment to avoid disappointment.
If no appointments are available because they are all booked up, you will be told to ring the next day when new appointment sheets are available.
You will have around 30 minutes with a solicitor. If more time is needed the solicitor will tell you to book another appointment.
If you are having trouble communicating with your lawyer or feel that the service you are being provided is unfair for some reason you can come and see us. Complaints about lawyers can be made through the Legal Services Commission.
If you have received advice from a lawyer and have a current client agreement then we cannot double check the advice of your lawyer or provide you with a second opinion.
We cannot contact the other party in your matter unless you expressly provide us with instructions to do so.
Yes. Legal advice you receive is confidential. There are rules that prevent solicitors from being able to disclose information about your legal matter. The only exception to those rules are:
Since each of the outreach clinics are operating out of a Community Centre of some kind, there is parking available at each of the Centres in a designated free car park.
You should bring any paperwork you have related to your legal problem. We recommend you bring charge sheets, letters between you and the other party, contracts, court documents, court orders and anything else that is relevant for our solicitors to review.
We do not apply a means test to our clients. However, for statistical purposes and to meet our funding requirements we ask clients to disclose income levels (low, medium or high).
Due to the rules and regulations our solicitors have to comply with, our service is unable to see and advise both parties to a matter – even if there is an agreement between both of you. For our solicitors, this would constitute a conflict of interest.
No. The Centre is not affiliated with Legal Aid Queensland (except for specific duty lawyer services). We cannot submit Legal Aid applications or answer questions about the status of your Legal Aid application. Our solicitors can refer you to Legal Aid Queensland, help you complete Legal Aid application forms, go through eligibility criteria with you or advise on your appeal options if your application has been rejected.
It is a client right at the Centre to voice a concern or make a complaint. Please refer to our Compliments & Complaints page for more information on this process.
© Gold Coast Community Legal Centre 2021